In a significant development in the security industry, the definition of a crowd controller will undergo a pivotal change starting June 1, 2023. These changes are designed to better align with the evolving security landscape and to ensure that individuals in this role are adequately qualified and regulated.
New Definition of Crowd Controller

As of June 1, 2023, a crowd controller will be defined as an individual who, for remuneration, performs one or more of the following functions as part of their regular duties:

Controlling or Monitoring Behavior: Maintaining order and safety by controlling or monitoring the behavior of individuals.
Screening Entry: Screening persons seeking entry to a particular place.
Removing Persons: Removing individuals for behavioral or other reasons.
Other Prescribed Functions: Any additional functions prescribed by the regulations.

Introduction of Relevant Place

To support this change, a new term, “relevant place,” will be introduced on June 1, 2023. This term encompasses various locations where crowd controller functions may be carried out, including:

Licensed Premises: As defined by the Liquor Act 2007.
Public Entertainment Venues: Where public events are held.
Event or Function Locations: Both public and private events and functions.
Hospitals: Healthcare facilities.
Quarantine Facilities: Places designated for quarantine purposes.
Retail Premises: Commercial establishments.
Public Places: Locations accessible to the general public.

Impact of the Changes

Starting June 1, 2023, the following implications will come into effect:

Licensing Requirement: Individuals carrying out crowd controller functions for remuneration at a relevant place as part of their regular duties will be required to hold a Class 1A (Security Officer) license. This includes those working at hospitals, quarantine facilities, retail premises, or public spaces.
Scope Clarification: If you are controlling or monitoring behavior at the above-mentioned places for a purpose other than maintaining order, you will not fall under the crowd controller definition.

Notable Exemptions

The Security Industry Regulation 2016 (the Regulation) will be updated to clarify that conducting health screening, including health screening for entry purposes, is not considered a security activity.
Medical practitioners working in a hospital will be exempt from the security licensing requirement when acting in their capacity as medical professionals.

These changes reflect the ongoing commitment to enhancing security practices and ensuring that crowd controllers are appropriately regulated. Stay informed and be prepared for these important adjustments in the security industry effective June 1, 2023. Your compliance is essential to ensure safety and order at relevant places.