When a security officer comes across an injured person in a crowded place, their primary responsibility is to ensure the safety of the injured person and others in the vicinity. Here are some steps they may take:

Secure the area: The security officer should ensure the area around the injured person is safe and clear of any hazards that could cause further injury.

Call for medical assistance: The security officer should immediately contact his base and call for an ambulance or other emergency services.

Clear a path: If the injured person is in a crowded area, the security officer may need to clear a path for the medical professionals to reach the injured person. This could involve asking bystanders to move aside or calling for additional security personnel to help manage the crowd.

Provide first aid: Fortunately in NSW all licenced security officers have been trained in first aid, so they may provide initial assistance to the injured person while waiting for medical professionals to arrive. This could include things like stopping bleeding, stabilizing fractures, or performing CPR.

Communicate with emergency responders: When medical professionals arrive, the security officer should provide them with as much information as possible about the situation, including the nature of the injuries and any first aid that has been provided.

Manage the crowd: The security officer may need to manage the crowd to ensure they do not interfere with the work of the medical professionals or put themselves in harm's way.

Document the incident: After the situation has been resolved, the security officer should complete an incident report detailing what happened, including any first aid provided, name of the injured person, and the names of witnesses who saw the incident.

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